Showing posts with label video. Show all posts
Showing posts with label video. Show all posts
Thursday, June 11, 2020
Captivity - Day 83 My Service Elephant Called in Sick
Up early, I remembered waiting for the other shoe to drop, and I was not disappointed. We have one of our good old brown weather days. Ridiculous humidity, darkness, and light rain, which will continue all day. Well, yes, we had a lot of really nice days, but I prefer to concentrate on the negative - because you know it's coming.
Here are the numbers:
Temp 78
Humidity 88
Isn't it about time the mullet came back?
No?
We have many fancy terms and foreign derivative names for things, so why are we stuck with Sex Worker? It's a tiny step from prostitute and 2 steps from ho. Please forward suggestions. Let me see what I can come up with, while I'm typing...
Pavement Laying Professional
Professional Suction Specialist
3 Holes on the Green
Temporary Wife Substitute
Organ Worker
Orgasm Disbursal Unit
Pleasure Specialist
Pleasure Worker
Client: I'd like the full wife treatment, please.
Worker: Ok, I'll take your money, deny you sex, and nag the hell out of you.
Client: I want to do it doggy style.
Worker: Ok, you sniff my butt, I'll get into the trash, and we'll bark at the neighbors.
For $50 extra, I'll shit on the floor.
Let's Ruin the Mood, shall we?
When camera video became good enough, I gave some thought to taking video. There was an internal.... hitch.... about it. It had something to do with the future.
My dad died last year. While cleaning the phone, I came across a video. There he sat, talking and holding court. He can't be gone.. he's alive right there. I can see and hear him.
It was difficult to watch. This was the internal hitch.
I wonder if my perspective will change in 10 years.
Did You Miss the SJWs?
Your Guide to Technical Terms
Master: the main hard drive if more than 1
Slave: hard drives that aren't the master
But the SJWs are demanding these terms change
White Hat Hacker: 'good' hacker who discovers issues or gets paid to check business networks
Black Hat Hacker: 'bad' hacker who breaks into networks for personal gain
But the SJWs are demanding these terms change - No info on Gray Hat
Whitelist: in a firewall, let this address go through
Blacklist: in a firewall, block this address
But the SJWs are demanding these terms change
I literally used to joke that this would happen.
While the SJWs had a few spare moments, they also decided that STEM/Science professionals stop Science and work on racism instead [#ShutDownSTEM]
Berklee College of Music apologized for allowing Boston Police to use their restrooms after a peaceful protest. On Faceyspaces.
Don't let the man keep you down.
We demand a retrial of all People in Color currently serving a prison sentence for violent crime, by a jury of their peers in their community. [medium.com]
'Racist' UCLA professor suspended, under police protection after refusing to delay final exams for black students. Wrongspeak!
Sunday, September 15, 2019
This is the Edge. You've gone over me.
There has been a breakthrough in quantum teleportation.
Worth a read, even if just for the possibilities.
Commenting on Brexit, one of the people involved referred to Brexit as a Schroedinger situation, where people want to leave and stay at the same time. You don't hear this from US politicians.
What is wrong with the UK?
They just passed stringent censorship laws to make things 'safe' online.
Where are the free speech advocates?
I won't be surprised if some sites refuse to exist in the UK. This is what happened when GDPR hit: you'd see notices about the site not being available in those countries.
RIP
Ric Ocasek, singer from The Cars. (75)
Not a fan, but still...
Eliot Easton, however.....
Dear lefty
I learned something today: right after Roe v Wade, a congressman introduced a bill to exempt medical personnel from performing abortions if it violated their religion or morals. It passed. There is a suit pending from a nurse, 'forced' to assist in an abortion. Well, she had the right to walk out, but felt she would make too much of a big deal if she didn't, so she's suing. I guess one of the great things about our system is that anyone can sue anyone for anything (except if excepted by Congress). Prediction: she will win the suit, but damages will be limited because she didn't walk out when she had the chance.
For a guy who has always loved technology, and taking it apart, I sure hate technology. Turns out it's not just me.
I needed to have a conference with 2 family members... no problem... most phones allow you to do this. Not that the phones make it easy... I had to look it up because things don't come with manuals anymore. It's pretty easy to do (after reading how). Like most things, it wasn't obvious and the controls don't appear onscreen until you're in a call.
One ringy dingy, two ringy dingy... Party 2 answers. I call Party 3, who naturally doesn't answer. He calls back and I hit the Magic Merge Button, which hooks us all up. Well, sorta. Party 3 was popping in and out and sounded like he was inside a mariachi band. This is fine if you like Mariachi, but not so much if you like being able to talk. Technology Fail.
Party 2 uses a service where people can call in and be connected. So I do, and for some reason, it worked. My surprise was short-lived, when it simply disconnected. Upon reconnecting, Party 2 said he had to set the call up five times before we could connect (and get disconnected). Party 3 called in and we finally had a chat, because the Mariachi band was on break. When they came back, it kept breaking through the silence on his end. The Mariachi actually spoke more than he did, which was annoying (even if you like Mariachi). His phone connection was absolute crap too.
C'mon, people... it's 2019. Why are we still having so much trouble with ($&@ing cell phones? I joke that it's new technology and they need another 25 years to work out the bugs, but this is really sad. We also pay an absolutely ridiculous amount of money for this 'quality' coverage, compared to other countries.
Whoever said advanced technology is indistinguishable from magic was right. And needs to be shot.
Meanwhile, at my job, I got up and walked to someone else's desk to say hello. I regret that I have no pictures to post. On the positive side, you don't have to look at me (or my pictures). My coworkers all look like Nancy Pelosi and Mitch McConnell. And Oprah, during the 'large years.'
In my search for news, I spent a few minutes on Fox.
I watched Lindsay Graham go on about how the dems hate Trump. He scapegoated them for everything. Then he did a brief Warhawk speech on how al Queda and Taleban are threatening our security in Afghanistan.
Graham slipped and told two truths: the dems have Trump Derangement Syndrome and the Warhawks are even worse than anyone imagined.
We didn't get where we are because of one party: It's all a choreographed dance. They are at war.. with US.
Horrors Near Home
The picky niece has a new boyfriend. Good for her, she's tough.
He's black, she's white.
This isn't an issue for anyone except the grandfather, Sergeant Hitler. The patriarch has a bit of a racist streak, amongst others.
To everyone's shock and surprise, the Sergeant really liked the guy. Relief fell upon the masses. [This is what's called a setup.] Here's a list of stuff we are trying to avoid saying when meeting the boyfriend:
So I'm sitting there, computing Important Things, then get up to get a soda. When I come back, there's a piece of donut by the computer. I am absolutely sure it was not there when I left. The dog is asleep on the couch. So how did the donut appear? I heard no noise.
Either the donut spontaneously appeared or the dog is a little sneakier than I thought. Hey- where is the dog getting donuts and why isn't she eating them?
Feel-Good Story of the Week
There's store video of some thug going into a Philly cell phone store and pulling out his gun. The counter guy pulls out his legal concealed gun and shoots the guy. No charges filed (at present).
Yeah, I tend to miss Popular Stuff. I didn't know Christina Aguilara is a Disney alumnus. Now we have to wonder how long til her inevitable breakdown and what it will look like. Shaving heads has been done, as has drugs, something that looks like multiple personalities, 'outrageous' behavior, being largely nude in public, and countless other stunts.
Heroes of the Stupid
After finding that some people fall for satire online, researchers at Ohio State University are advocating for the flagging of satirical articles so that people do not get confused. They claim falling for satire articles is a "problem for democracy." Sick society.
Man fights off subway attacker in wild video as bystanders get out their cameras and record. No one helped.
SJW Strikes
[twitter]
"It's official, we have a 4 year old daughter! Waylon is now Willow. Took a LOT of paperwork to make the gender transition. Child Abuse 101
FB bans Irish girl's account after saying her name is a racial slur.
A college professor was 'retired' from his job for things like social media posts about hitting the president with a baseball bat. This is unprecedented (being fired, not threatening harm to the president).
Worth a read, even if just for the possibilities.
Commenting on Brexit, one of the people involved referred to Brexit as a Schroedinger situation, where people want to leave and stay at the same time. You don't hear this from US politicians.
What is wrong with the UK?
They just passed stringent censorship laws to make things 'safe' online.
Where are the free speech advocates?
I won't be surprised if some sites refuse to exist in the UK. This is what happened when GDPR hit: you'd see notices about the site not being available in those countries.
RIP
Ric Ocasek, singer from The Cars. (75)
Not a fan, but still...
Eliot Easton, however.....
Dear lefty
- How many republicans does it take to change a light bulb?
- None. Nothing will get done and they'll blame the democrats.
- feel free to switch the parties around
I learned something today: right after Roe v Wade, a congressman introduced a bill to exempt medical personnel from performing abortions if it violated their religion or morals. It passed. There is a suit pending from a nurse, 'forced' to assist in an abortion. Well, she had the right to walk out, but felt she would make too much of a big deal if she didn't, so she's suing. I guess one of the great things about our system is that anyone can sue anyone for anything (except if excepted by Congress). Prediction: she will win the suit, but damages will be limited because she didn't walk out when she had the chance.
- It's late. Things are quiet. I can hear myself think.
- I preferred when it was early, loud, and I couldn't hear myself think.
For a guy who has always loved technology, and taking it apart, I sure hate technology. Turns out it's not just me.
I needed to have a conference with 2 family members... no problem... most phones allow you to do this. Not that the phones make it easy... I had to look it up because things don't come with manuals anymore. It's pretty easy to do (after reading how). Like most things, it wasn't obvious and the controls don't appear onscreen until you're in a call.
One ringy dingy, two ringy dingy... Party 2 answers. I call Party 3, who naturally doesn't answer. He calls back and I hit the Magic Merge Button, which hooks us all up. Well, sorta. Party 3 was popping in and out and sounded like he was inside a mariachi band. This is fine if you like Mariachi, but not so much if you like being able to talk. Technology Fail.
Party 2 uses a service where people can call in and be connected. So I do, and for some reason, it worked. My surprise was short-lived, when it simply disconnected. Upon reconnecting, Party 2 said he had to set the call up five times before we could connect (and get disconnected). Party 3 called in and we finally had a chat, because the Mariachi band was on break. When they came back, it kept breaking through the silence on his end. The Mariachi actually spoke more than he did, which was annoying (even if you like Mariachi). His phone connection was absolute crap too.
C'mon, people... it's 2019. Why are we still having so much trouble with ($&@ing cell phones? I joke that it's new technology and they need another 25 years to work out the bugs, but this is really sad. We also pay an absolutely ridiculous amount of money for this 'quality' coverage, compared to other countries.
Whoever said advanced technology is indistinguishable from magic was right. And needs to be shot.
Meanwhile, at my job, I got up and walked to someone else's desk to say hello. I regret that I have no pictures to post. On the positive side, you don't have to look at me (or my pictures). My coworkers all look like Nancy Pelosi and Mitch McConnell. And Oprah, during the 'large years.'
- Opinion: US can slash healthcare costs 75% - interesting.
In my search for news, I spent a few minutes on Fox.
I watched Lindsay Graham go on about how the dems hate Trump. He scapegoated them for everything. Then he did a brief Warhawk speech on how al Queda and Taleban are threatening our security in Afghanistan.
Graham slipped and told two truths: the dems have Trump Derangement Syndrome and the Warhawks are even worse than anyone imagined.
We didn't get where we are because of one party: It's all a choreographed dance. They are at war.. with US.
Horrors Near Home
The picky niece has a new boyfriend. Good for her, she's tough.
He's black, she's white.
This isn't an issue for anyone except the grandfather, Sergeant Hitler. The patriarch has a bit of a racist streak, amongst others.
To everyone's shock and surprise, the Sergeant really liked the guy. Relief fell upon the masses. [This is what's called a setup.] Here's a list of stuff we are trying to avoid saying when meeting the boyfriend:
- So you're the black guy...
- Niece - Is it true?
- Hey, we brought a case of grape soda.
- Are there black Jewish girls?
- Don't mind him - that's a dunce cap. Really.
- Why do I like Ron Paul? I wind up agreeing with most of what he says.
So I'm sitting there, computing Important Things, then get up to get a soda. When I come back, there's a piece of donut by the computer. I am absolutely sure it was not there when I left. The dog is asleep on the couch. So how did the donut appear? I heard no noise.
Either the donut spontaneously appeared or the dog is a little sneakier than I thought. Hey- where is the dog getting donuts and why isn't she eating them?
- No thanks, I'd rather be Trump's social media manager.
Feel-Good Story of the Week
There's store video of some thug going into a Philly cell phone store and pulling out his gun. The counter guy pulls out his legal concealed gun and shoots the guy. No charges filed (at present).
- Johnson and Johnson has been fined for misleading marketing of opioids in Oklahoma. Johnson and Johnson is reeling from the historic $475 million fine. They claim assault over this most severe wrist-slapping.
- Shuddering from thoughts of a drop in profits, the other pharmaceutical corporations are seeking a cap on damages. No one capped their sales...
Yeah, I tend to miss Popular Stuff. I didn't know Christina Aguilara is a Disney alumnus. Now we have to wonder how long til her inevitable breakdown and what it will look like. Shaving heads has been done, as has drugs, something that looks like multiple personalities, 'outrageous' behavior, being largely nude in public, and countless other stunts.
Heroes of the Stupid
After finding that some people fall for satire online, researchers at Ohio State University are advocating for the flagging of satirical articles so that people do not get confused. They claim falling for satire articles is a "problem for democracy." Sick society.
Man fights off subway attacker in wild video as bystanders get out their cameras and record. No one helped.
SJW Strikes
[twitter]
"It's official, we have a 4 year old daughter! Waylon is now Willow. Took a LOT of paperwork to make the gender transition. Child Abuse 101
FB bans Irish girl's account after saying her name is a racial slur.
A college professor was 'retired' from his job for things like social media posts about hitting the president with a baseball bat. This is unprecedented (being fired, not threatening harm to the president).
Thursday, October 25, 2012
Tech Support - WHAT Tech Support?
Whenever I call or email tech support, I'm really nice. It's because I know they have a terrible job and I've been there myself. Although I no longer do helpdesk work, I do work closely with them during my hours of toiling.
In the past two weeks, I have had two horrible experiences with tech support. At this point one issue has been resolved and I have only recently stopped scraping pieces of my cranium off the ceiling long enough to type this out for my friends in hilarity..... Suffice it to say, if my department at work performed this way, we'd all be out looking for jobs.
Apparently this is not the case everywhere.
The Case of the Bad Display
I recently got an HP Elitebook laptop at work. It is roughly the weight of a medium size car and has a seventeen inch display. It is manly and magnificent. We have purchased rather a lot of HP laptops and desktops at work as a result of transitioning from Dell Hell. Sadly, one day I turned the laptop on and got only a gray display.
HP phone support was very helpful. We diagnosed a bad display and they said a tech would be in touch to schedule a time to come out and fix it.
A week later, I called HP, wondering where my personal tech was. They told me there was an issue with getting the parts and he would be calling tomorrow.
Another few days later, I called HP again. The rep read the log and asked me what he could help me with. Well, if he read the log, he'd realize no one had called or come out to fix my laptop's errant display. I politely let him know there was no movement from last time. He said to excuse him for a moment.
Did you ever wonder where tech support goes when they ask you to hold on? Do they switch displays and continue watching whatever kind of porn tech support enjoys? Are they writing a few additional chapters of their autobiography? Pee-pee break? I sure as hell don't know.
Tech Support Guy comes back and informs me that Repair Guy called last Friday.
No he didn't. The phone didn't ring all day Friday and no one left me voicemail.
In any case, Tech Support Guy was going to phone Repair Guy personally and have him get back to me within thirty minutes. That was kinda nice, actually.
Shortly thereafter, Repair Guy calls and says he's an hour out and would be happy to drop by to fix the problem.
More surprisingly, Repair Guy made it within the alloted time and found the building. I work in the Twilight Zone, which is supposed to appear on Google Maps but doesn't really. To find our building, you have to possess at least a few working brain cells, which rules out most of the people who try.
Repair Guy was very competent, personal and professional. I have to admit that I hate working on laptops.. too many tiny parts that tend to become airborne and land in the carpet, where they rest in peace forever. This guy tore the entire laptop down in no time, screwed in the new display and powered up the laptop.
Have you ever seen a broken laptop display? It looks a little like fractals on acid. I hesitated to point this out because we were apparently looking at a display that was broken right out of the box. As it turned out, I didn't have to say anything because Repair Guy said it for me.
My company purchases a warranty for next day service because we can't have machines down. Here we are, a week and a half out, and I still don't have a functional laptop display. I hate to say this but we didn't have this problem with Dell (we had lots of other problems).
Repair Guy apologizes profusely and says he'll get another display overnighted. Of course, overnighted refers only to shipping, not whether the warehouse has the part in stock. So he might be back the following day and he might not.
Two days later, Repair Guy returns, pops in the new display and all is well in the world. Total time: two weeks.
I'm loving the service, HP.
My coworkers inform me that you have honored your promises on every other repair. Although I'm not surprised the glitch affects only my computer, I'm still saddened by it.
The Case of the Errant Security Cameras
Work purchased an eight channel security camera system with DVR to keep watch over the place. The reviews on Amazon were very favorable and I felt comfortable going forth.
In spite of not knowing a thing about security cameras or DVRs, the system went up without a hitch. And when I say without a hitch, I mean eight hours of hurling wires above a drop ceiling and falling off ladders.
Once everything got plugged in, it worked perfectly.
And when I say perfectly, I mean that all eight cameras worked and I got the whole thing configured, mostly without consulting the manual. It was a minor shock to all present.
One of the neatest features of the system is that you can plug it into your network and monitor the cameras remotely, like on your phone. Everyone was excited.
And when I say everyone was excited, I mean right up until I tried plugging the thing into the network. I gave it an IP address (like a house address for the network) and it completely failed to show up on the network. I gave it a different IP address, which also failed to show up on the network. I even tried giving it a third IP address and screaming, all for naught. It's funny - screaming is a necessary technique employed by anyone who has ever worked on computers (or possibly cars).
After mucking about with this device way too long, I decided to email tech support. I received an email response in record time, uplifting my spirits. When I say my spirits were uplifted, I mean right up until reading the email, which was the equivalent of a long wait on the phone: "We're sorry but we're really busy. Your email is very important to us. Because of higher than normal email volumes, we will answer this email within one to five days. You are cordially invited to hold your breath until then. Remember, your email is very important to us."
One solid week later without a response to my very important email made me weary, in a very large and existential way.
Things were getting grim so I had to bite the bullet and get on Support Chat with them. The cute little box informed me that I would have to wait up to three minutes. Two minutes. Then one minute or less. Funny how time flies when you're waiting for someone to answer. It was like watching a Microsoft Copy Dialog Box, which tells you that you have four seconds to go but it really means forty minutes.
Eight minutes later, Support Chat Guy hops on chat. I explain the issue to him. He tells me I need to plug the device into a router. I am working on a huge business network with hundreds of computers and he wants me to plug the DVR into the business router, as if I were a home user.
I shook my head and explained to Support Chat Guy that this was a business and there was no way to plug the DVR into the router. He said we might not be able to get the unit working then.
Sigh.
I told the fellow that I gave the box an IP address and it's not coming up on the network. He spends thirty chat minutes (175 minutes in dog chat) trying to get me to plug the DVR into the router. I keep telling him the router is not a concern if the device isn't showing up.
Sigh.
As I mentioned, I don't want to be rude but I do want my problem solved expeditiously, which isn't going to happen if this guy can't think outside of the box of Home User. It is apparent that he does not understand networking and I don't wish to spend the time to school him. I suggest the next level of support and he suggests I call on the phone.
Done.
So I call on the phone. The noise in the background sounds worse than the noise in the background of my workplace, which has been described as `slightly louder than a soccer riot'. Phone Support Guy reads over my case and immediately asks me to plug the DVR into my router.
This is like deja vu all over again.
I try explaining networking to this nice person, who apparently realizes that he is over his head much faster than his colleague. He suggests having a higher level support tech call me back. Unfortunately due to the time difference (I didn't ask but I'm guessing Estonia, Moldavia, or Eastern Bumfuct - the English side) they can only reach me between three and four o'clock so it might not be today.
Two days later there is a voicemail from the camera company, stating that he has tried to reach me two times.
Really?
WHY IS THIS SO INCREDIBLY DIFFICULT?
In the past two weeks, I have had two horrible experiences with tech support. At this point one issue has been resolved and I have only recently stopped scraping pieces of my cranium off the ceiling long enough to type this out for my friends in hilarity..... Suffice it to say, if my department at work performed this way, we'd all be out looking for jobs.
Apparently this is not the case everywhere.
The Case of the Bad Display
I recently got an HP Elitebook laptop at work. It is roughly the weight of a medium size car and has a seventeen inch display. It is manly and magnificent. We have purchased rather a lot of HP laptops and desktops at work as a result of transitioning from Dell Hell. Sadly, one day I turned the laptop on and got only a gray display.
HP phone support was very helpful. We diagnosed a bad display and they said a tech would be in touch to schedule a time to come out and fix it.
A week later, I called HP, wondering where my personal tech was. They told me there was an issue with getting the parts and he would be calling tomorrow.
Another few days later, I called HP again. The rep read the log and asked me what he could help me with. Well, if he read the log, he'd realize no one had called or come out to fix my laptop's errant display. I politely let him know there was no movement from last time. He said to excuse him for a moment.
Did you ever wonder where tech support goes when they ask you to hold on? Do they switch displays and continue watching whatever kind of porn tech support enjoys? Are they writing a few additional chapters of their autobiography? Pee-pee break? I sure as hell don't know.
Tech Support Guy comes back and informs me that Repair Guy called last Friday.
No he didn't. The phone didn't ring all day Friday and no one left me voicemail.
In any case, Tech Support Guy was going to phone Repair Guy personally and have him get back to me within thirty minutes. That was kinda nice, actually.
Shortly thereafter, Repair Guy calls and says he's an hour out and would be happy to drop by to fix the problem.
More surprisingly, Repair Guy made it within the alloted time and found the building. I work in the Twilight Zone, which is supposed to appear on Google Maps but doesn't really. To find our building, you have to possess at least a few working brain cells, which rules out most of the people who try.
Repair Guy was very competent, personal and professional. I have to admit that I hate working on laptops.. too many tiny parts that tend to become airborne and land in the carpet, where they rest in peace forever. This guy tore the entire laptop down in no time, screwed in the new display and powered up the laptop.
Have you ever seen a broken laptop display? It looks a little like fractals on acid. I hesitated to point this out because we were apparently looking at a display that was broken right out of the box. As it turned out, I didn't have to say anything because Repair Guy said it for me.
My company purchases a warranty for next day service because we can't have machines down. Here we are, a week and a half out, and I still don't have a functional laptop display. I hate to say this but we didn't have this problem with Dell (we had lots of other problems).
Repair Guy apologizes profusely and says he'll get another display overnighted. Of course, overnighted refers only to shipping, not whether the warehouse has the part in stock. So he might be back the following day and he might not.
Two days later, Repair Guy returns, pops in the new display and all is well in the world. Total time: two weeks.
I'm loving the service, HP.
My coworkers inform me that you have honored your promises on every other repair. Although I'm not surprised the glitch affects only my computer, I'm still saddened by it.
The Case of the Errant Security Cameras
Work purchased an eight channel security camera system with DVR to keep watch over the place. The reviews on Amazon were very favorable and I felt comfortable going forth.
In spite of not knowing a thing about security cameras or DVRs, the system went up without a hitch. And when I say without a hitch, I mean eight hours of hurling wires above a drop ceiling and falling off ladders.
Once everything got plugged in, it worked perfectly.
And when I say perfectly, I mean that all eight cameras worked and I got the whole thing configured, mostly without consulting the manual. It was a minor shock to all present.
One of the neatest features of the system is that you can plug it into your network and monitor the cameras remotely, like on your phone. Everyone was excited.
And when I say everyone was excited, I mean right up until I tried plugging the thing into the network. I gave it an IP address (like a house address for the network) and it completely failed to show up on the network. I gave it a different IP address, which also failed to show up on the network. I even tried giving it a third IP address and screaming, all for naught. It's funny - screaming is a necessary technique employed by anyone who has ever worked on computers (or possibly cars).
After mucking about with this device way too long, I decided to email tech support. I received an email response in record time, uplifting my spirits. When I say my spirits were uplifted, I mean right up until reading the email, which was the equivalent of a long wait on the phone: "We're sorry but we're really busy. Your email is very important to us. Because of higher than normal email volumes, we will answer this email within one to five days. You are cordially invited to hold your breath until then. Remember, your email is very important to us."
One solid week later without a response to my very important email made me weary, in a very large and existential way.
Things were getting grim so I had to bite the bullet and get on Support Chat with them. The cute little box informed me that I would have to wait up to three minutes. Two minutes. Then one minute or less. Funny how time flies when you're waiting for someone to answer. It was like watching a Microsoft Copy Dialog Box, which tells you that you have four seconds to go but it really means forty minutes.
Eight minutes later, Support Chat Guy hops on chat. I explain the issue to him. He tells me I need to plug the device into a router. I am working on a huge business network with hundreds of computers and he wants me to plug the DVR into the business router, as if I were a home user.
I shook my head and explained to Support Chat Guy that this was a business and there was no way to plug the DVR into the router. He said we might not be able to get the unit working then.
Sigh.
I told the fellow that I gave the box an IP address and it's not coming up on the network. He spends thirty chat minutes (175 minutes in dog chat) trying to get me to plug the DVR into the router. I keep telling him the router is not a concern if the device isn't showing up.
Sigh.
As I mentioned, I don't want to be rude but I do want my problem solved expeditiously, which isn't going to happen if this guy can't think outside of the box of Home User. It is apparent that he does not understand networking and I don't wish to spend the time to school him. I suggest the next level of support and he suggests I call on the phone.
Done.
So I call on the phone. The noise in the background sounds worse than the noise in the background of my workplace, which has been described as `slightly louder than a soccer riot'. Phone Support Guy reads over my case and immediately asks me to plug the DVR into my router.
This is like deja vu all over again.
I try explaining networking to this nice person, who apparently realizes that he is over his head much faster than his colleague. He suggests having a higher level support tech call me back. Unfortunately due to the time difference (I didn't ask but I'm guessing Estonia, Moldavia, or Eastern Bumfuct - the English side) they can only reach me between three and four o'clock so it might not be today.
Two days later there is a voicemail from the camera company, stating that he has tried to reach me two times.
Really?
WHY IS THIS SO INCREDIBLY DIFFICULT?
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